Privacy Policy
Last updated: 4 March 2024
This Privacy Policy describes how Actionspark ("we", "us", or "our") collects, uses, stores, and shares information about you when you use our website and services available at actionspark.vip. By accessing or using our services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enrol in a course, make a purchase, contact us, or otherwise interact with our services. This may include:
Account information: your name, email address, username, and password.
Billing information: payment card details, billing address, and transaction history. Payment data is processed by our third-party payment providers and is not stored on our servers.
Communications: messages, feedback, and support requests you send to us.
Profile information: any additional details you choose to add to your account profile.
1.2 Information Collected Automatically
When you use our services, we automatically collect certain technical and usage information, including:
Log data: IP address, browser type and version, operating system, referring URLs, pages viewed, and timestamps.
Device information: device identifiers, screen resolution, and hardware configuration.
Usage data: course progress, content interactions, feature usage, and session duration.
Cookies and similar technologies: we use cookies, web beacons, and similar tracking technologies to operate and improve our services. See Section 7 for more detail.
1.3 Information from Third Parties
We may receive information about you from third-party services, such as social login providers if you choose to authenticate through them, payment processors, and analytics partners. We handle such information in accordance with this policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: to create and manage your account, process enrolments and payments, and provide access to course content.
Communication: to send transactional emails such as receipts, account notifications, and support responses.
Service improvement: to analyse usage patterns, diagnose technical issues, and develop new features.
Marketing: to send you promotional communications about our services where you have consented or where we have a legitimate interest. You may opt out at any time.
Security and fraud prevention: to detect, investigate, and prevent unauthorised access, abuse, or illegal activity.
Legal compliance: to meet our obligations under applicable laws and regulations.
3. Legal Bases for Processing
We process your personal information on the following legal bases:
Contract performance: processing necessary to deliver the services you have requested.
Legitimate interests: processing that supports the secure and efficient operation of our platform, provided it does not override your rights.
Consent: where you have given clear consent, such as for marketing communications or certain cookies.
Legal obligation: where we are required to process data to comply with applicable law.
4. Sharing of Information
We do not sell your personal information. We may share your information with:
Service providers: third-party vendors who assist us in operating our platform, including hosting providers, payment processors, email delivery services, and analytics providers. These parties are contractually required to protect your data and use it only for the purposes we specify.
Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you before your data becomes subject to a different privacy policy.
Legal requirements: we may disclose your information if required to do so by law or in response to valid legal process, or to protect the rights, property, or safety of Actionspark, our users, or the public.
With your consent: we may share your information for any other purpose with your explicit consent.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer required, we securely delete or anonymise it. If deletion is not immediately possible due to technical constraints, we will isolate your data from further processing until deletion can be completed.
6. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using TLS, access controls, and regular security assessments.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our services, remember your preferences, and understand how users interact with our platform.
Essential cookies: required for the platform to function, including session management and authentication.
Analytical cookies: used to collect aggregated data about how visitors use our site, helping us improve performance and content.
Preference cookies: used to remember your settings and personalise your experience.
Marketing cookies: used to deliver relevant promotional content where you have consented.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access: you may request a copy of the personal information we hold about you.
Correction: you may request that we correct inaccurate or incomplete information.
Deletion: you may request that we delete your personal information, subject to our legal obligations.
Restriction: you may request that we restrict the processing of your information in certain circumstances.
Portability: you may request that we provide your information in a structured, machine-readable format.
Objection: you may object to our processing of your information based on legitimate interests.
Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at contact@actionspark.vip. We will respond to your request within a reasonable timeframe.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us.
10. International Data Transfers
As a global platform, your information may be transferred to and processed in countries other than the one in which you reside. We take appropriate steps to ensure that such transfers are carried out in compliance with applicable data protection requirements, including the use of contractual safeguards where necessary.
11. Third-Party Links and Services
Our platform may contain links to third-party websites or integrate third-party services. This policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you access through our platform.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our platform.
Your continued use of our services after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
Actionspark
16 Erima Avenue, Point England, Auckland 1072, New Zealand
Email: contact@actionspark.vip
Phone: +64 9 537 0377